Terms & Conditions

Last updated: October 2025

These Terms and Conditions (“Terms”) govern your access to and use of the website, CRM platform, and services provided by Full Flex Marketing by Simple Financial (“we,” “us,” or “our”). By accessing our website or engaging our services, you agree to these Terms in full.


1. Company Information

Full Flex Marketing by Simple Financial
Located in West Jordan, Utah (Salt Lake County)
Contact: Team@fullflex.agency | (801) 666-2953


2. Scope of Services

Full Flex Marketing provides digital marketing, website development, CRM configuration, advertising management, consulting, and automation services.
We also provide subscription-based access to our white-labeled GoHighLevel CRM (available at app.fullflex.agency) and related integrations.

All services are provided under written agreement, SaaS subscription, or authorized client approval.


3. Use of Website and Platform

You may use our website and CRM only for lawful purposes. You agree not to:

  • Interfere with or disrupt the operation of our systems.

  • Attempt to gain unauthorized access to data or accounts.

  • Use our intellectual property or materials without written permission.

We reserve the right to suspend or terminate access for any activity that violates these Terms.


4. Client Responsibilities

Clients are responsible for:

  • Providing accurate and timely information for campaigns and projects.

  • Maintaining access credentials to the CRM platform.

  • Complying with all applicable advertising, communication, and data laws.

  • Securing written consent from their own contacts for marketing communications sent via SMS or email through our systems.


5. Billing & Payment Terms

a. Invoicing

Invoices are issued via our CRM billing system or through Stripe. Unless otherwise agreed in writing, payment is due within fifteen (15) days of invoice date (Net 15).

b. Late Payments

Unpaid invoices after 15 days may incur a 1.5% monthly finance charge or the maximum rate allowed by law. We reserve the right to suspend services for past-due accounts.

c. Cancellations

Clients must provide 30 days’ written notice to cancel any ongoing service or subscription. Pre-paid SaaS fees are non-refundable once service access has begun.

d. Refunds

Due to the custom and time-based nature of marketing and SaaS services, all payments are non-refundable except in cases of billing error.


6. Ownership of Work

All deliverables, creative assets, and intellectual property developed specifically for the client become the property of the client once all invoices have been paid in full.
Full Flex Marketing retains the right to display non-confidential work for portfolio or marketing purposes unless otherwise agreed in writing.


7. Communications & A2P Compliance

By submitting your information on our website or CRM, you consent to receive SMS and email communications related to your inquiry, project, or service.

  • Message frequency may vary.

  • Standard message and data rates may apply.

  • You may opt out by replying STOP to SMS messages or clicking Unsubscribe in email footers.

All messaging complies with A2P 10DLC, TCPA, and CAN-SPAM regulations.


8. Third-Party Services & Integrations

We utilize and integrate with third-party platforms including (but not limited to) GoHighLevel, Mailgun, Stripe, Google, Meta, and Hostinger.
While we take care in selecting trusted providers, we are not responsible for third-party outages, data breaches, or changes in their terms of service.

Your continued use of these integrated tools signifies acceptance of their individual policies.


9. Affiliate Disclosure

Full Flex Marketing participates in affiliate programs with partners such as Hostinger and GoHighLevel.
We may earn commissions or other compensation when clients use our referral links. These affiliations do not influence our service recommendations or pricing.


10. Confidentiality

Both parties agree to treat all shared business information as confidential.
We will not disclose client data or campaign information except:

  • With your express consent,

  • To authorized subcontractors bound by confidentiality, or

  • As required by law.


11. Limitation of Liability

To the fullest extent permitted by law:

  • Full Flex Marketing shall not be liable for indirect, incidental, or consequential damages, including loss of profits, revenue, or data.

  • Our total liability shall not exceed the amount paid for services in the 3 months preceding any claim.

  • No guarantee of specific marketing results is implied or promised.


12. Indemnification

You agree to indemnify and hold harmless Full Flex Marketing, its employees, and affiliates from any claims or damages resulting from your breach of these Terms or misuse of our services.


13. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Utah (Salt Lake County).

Any disputes shall first be resolved through good-faith negotiation.
If unresolved, both parties agree to resolve matters through Utah small claims court whenever legally permissible, rather than initiating formal litigation.


14. Termination

We reserve the right to suspend or terminate access to services for non-payment, violation of these Terms, or unlawful activity.
Outstanding balances remain payable upon termination.


15. Modifications

We may update these Terms periodically. Revisions will be posted on this page with an updated “Last Updated” date. Continued use of our services constitutes acceptance of the new Terms.


16. Contact Information

For billing, service, or policy inquiries, please contact:

Full Flex Marketing by Simple Financial
West Jordan, Utah
Email: Team@fullflex.agency
Phone: (801) 666-2953